Return & Refund

The Mattress Upgrade delivery and dispatch team will initiate the pick-up, check and verify the item returned for any damages. Once they confirm that the products are in good shape, we shall initiate the replacement or refund whichever is opted. In case of a refund, the full amount will be refunded to the account through which your order payment was done. It might take 7-10 working days to effect the refund.

If you had received any free gift from Mattress Upgrade along with the product, you will have to return that as well.

For any queries on returns and refunds, you may contact the Mattress Upgrade support team on <mobile number> or send us an email to <email id>.

Cancellation before Shipment You may cancel your order within 3-4 hours of placing the same over a call to <phone number> or email to <email id>. Mattress Upgrade shall initiate the cancellation immediately and the refund will be effected within 48-72 hours after your cancellation request is placed.